At ShockFlo we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in eCommerce. If product issues arise, our goal is to make the return or exchange as easy as possible, and this begins with having clear and conspicuous Terms & Conditions . A failure to adhere to these Terms and Conditions may result in the rejection of any refunds, exchanges, repairs or replacements. Please read these Terms & Conditions carefully as they are binding on both the Customer and ShockFlo.
30-Day Return Policy
We accept authorized returns within 30 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. Shockflo.com will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please reach out to our customer service team via Live Chat so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 90 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Not All Products/Parts are Eligible for Returns.
The following parts or products are NOT RETURNABLE for whatever reason:
1.Service Manuals (unless they are sealed and in their original condition);
5.Parts that have been modified
NOTE : Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.
All returns and exchanges must be made via our Return Procedure with a valid & signed RMA form.
Product(s) must be in new condition and in the original packaging. In no event will we accept a product return that is in a poor condition.
Any returns related to defects, damage, fitment or other flaws will require additional inspection. Depending on the product, we may also require that you sent the product back to the source for inspection. In the event that you bring the product to your own mechanic who provides a report, we reserve the right to request verification by having the product shipped back to our source for additional inspection.
Any returns related to incorrect parts, sizes, purchased in error, or parts no longer needed, do not in any way assemble, install, or modify the product.
Any product that was used or fully/partially installed is non-returnable.
In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
Please do not mail it back to the original address. The return address will be provided after submitting the application by mail.
The Few Exceptions for Items that Cannot be Returned Include:
1.Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order).
2.Custom Built Orders.
3.All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
We are not responsible for any return freight charges unless the return is due to a manufacturer's defect or a direct result of an error on our part.
Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a "credit approved" e-mail the day your refund is processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.
As it concerns products requiring freight, LTL shipping, or international & non-continental US shipping, while returns are accepted, note that the shipping charges will be reduced in an amount based on the estimate from the shipping carrier, which may be substantially higher than the costs outlined above. As such, it may result in the shipping costs exceeding the costs of the product.
Also note that coordination the return shipping will be the responsibility of the customer. In the event an error is made by ShockFlo , a return shipping label will be provided.
Cancellations may be accommodated if the order has not yet been packed or shipped.
We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us via Live Chat or email to speak with a customer service representative.
Billing, Refunds & Credits
Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Like credit card, PayPal, Klarna). Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 business days for the credit to appear on your account.
All EV Chargers products directly purchased from ShockFlo, whether through our website shockflo.com, or other authorized vendors, are covered by a 3-year Limited Warranty.
All EV Charging Adaptors products directly purchased from ShockFlo, whether through our website shockflo.com, or other authorized vendors, are covered by a 1-year Limited Warranty.
The Limited Warranty covers defects in materials and assembly of our products. Any form of tampering with our products voids the Limited Warranty.
Please send your feedback, comments, requests for technical support:
By email: firstname.lastname@example.org.
By visiting this page on our website: https://www.shockflo.com/pages/contact-us.